Refund & Cancellation Policy

1. Free Trial & No-Risk Evaluation

We want you to be 100% confident that The Sell Sphere is the right platform for your business.

• 3-Day Free Trial: You receive 3 full days of complimentary access upon registration. No credit card is required to begin.
• Zero Obligation: If you decide not to continue, you will never be charged.

2. Subscription Cancellations (Cancel Anytime)

You are in complete control of your subscription. You can cancel your recurring subscription ($20 Monthly Subscription or $190 Annual Subscription) at any time with immediate effect.

How to cancel:

1. Log in to your dashboard at admin.thesellsphere.com and navigate to Settings → Billing & Subscription.
2. Click Manage Subscription / Cancel.
3. Alternatively, you can click the "Manage Subscription" link located inside any of your email billing receipts.
4. Or simply email our support team at support@thesellsphere.com, and we will cancel it for you immediately.

Upon cancellation, your subscription will not renew, and no further charges will be made. You will retain full access to your plan until the end of your current paid billing period (monthly or annual).

3. Refund Eligibility & Timeline

3.1 14-Day Money-Back Guarantee for Monthly & Annual Subscriptions

If you are unsatisfied with your subscription within the first 14 days of your initial paid billing cycle—whether on a monthly ($20) or annual ($190) subscription—or if you were charged in error, you are eligible for a 100% full refund. Simply reach out to support within 14 days.

4. How to Request a Refund

Customers can request a refund using:

• Email: support@thesellsphere.com
• WhatsApp Support: +92 304 4954013
• Order Receipt: Customers can use their receipt and billing/subscription management options.

Refund requests should include:

• Account email
• Order number
• Reason for refund
• Relevant purchase/subscription information

Refund requests are reviewed within 24-48 hours. Once approved, the refund is returned to the original payment method. Depending on the payment provider/bank, the customer may receive the refund within approximately 3-7 business days.

4.1 Dispute Resolution & Chargeback Prevention

If you experience any billing discrepancy or wish to cancel your service, please contact us first at support@thesellsphere.com or WhatsApp +92 304 4954013. We are committed to fast, amicable resolutions and direct refunds without requiring formal bank dispute processes.

5. Need Help?

Our team is committed to making your experience smooth and transparent. For any billing questions, reach out to us anytime at support@thesellsphere.com.